Anyone who knows me knows that I love my dogs. They are my kids. My husband and I don't have human children, so we pour all of our love into our pack of fur-babies. One of our kids is Wylie. An absolutely adorable Australian Shepherd that we rescued shortly after we moved here. His favorite things to do are chew on ropes, gather toys into a little pile or lick your feet. He would come up to us and give hugs and kisses. He was probably the sweetest, happiest dog I've ever had. He was only 2 years old. Our time with him was much to short.
When we moved to Kentucky almost 2 years ago, we had a fence installed around our backyard. This was a necessity for us to keep our kids safe. We live on a very busy highway and did not want our dogs running into the road. So we called several contractors and decided to use a company called Fence Pro's, LLC. They were a little more expensive, but seemed professional and said that if we ever had a problem with the fence we could call them and they would fix it. Unfortunately, that wasn't true. Over the last 1 ½ years we have called them numerous times regarding one of the gates that would occasionally pop open. Each time, I was assured that we would be "put on the board" and they would get it fixed. They never showed. We've called and left messages, but no one called us back.
Monday evening the gate came open and we didn't know it. Wylie was hit by a car and 2 of our other kids were missing for more than 30 minutes. Max never left the yard. I cannot describe the anguish of knowing that one of our beloved kids was gone and two were missing. My husband found Missy and Zena across the road absolutely terrified. In the picture below, Wylie is the blue-merle on the right.
I called the fencing company again on Tuesday. I spoke with Brandon and after apologizing and saying that what happened with our fence "wasn't their policy" he took my name, number and said he would call me back. I haven't heard from him. I've sent the company and email with no response. We spent over $8,000 to have the fence installed and received assurances that there was no way the dogs could get out unless they dug under the fence.
In any business, customer service and following up on what you promise always has consequences. In our case, the consequences for Fence Pro's not standing behind their workmanship were deadly.
UPDATE: The owner called me and has been out to fix the gate. It appears secure, but we are chaining it shut and going out with the dogs every time. The owner told me he has never received any of my messages.
